Free and Discreet Shipping

Shipping Policies: Discretion and Privacy Guaranteed

At Hispa Importaciones Deluxe , our customers' privacy is the cornerstone of our service. We understand that confidentiality is essential when it comes to security, which is why we ensure that all shipments are made discreetly and without any reference to our brand or the products purchased.

Each order is carefully packaged in opaque envelopes with no visible markings , ensuring that the content is completely confidential. We do not include logos, trade names or any indication that could reveal the origin or nature of the package. In addition, for purchases made through our online store, the concept "HID" will appear on your account statement, thus avoiding any reference that could compromise your privacy.

Fast Shipping

We work with the best courier companies to ensure that your order arrives quickly. For shipments within the Iberian Peninsula, we rely on SEUR , which allows us to guarantee delivery within 24 hours , with a free shipping service. If you are located in Madrid, we even offer a same-day delivery service, for added convenience.

For shipments to the Canary Islands, we manage orders with the same discretion and efficiency, applying an additional fee depending on the weight and volume of the package. We always prioritize the quality of the service, ensuring that the shipment arrives in the best conditions.

International Shipping

For our international customers, we rely on DHL, FEDEX or UPS , a world leader in logistics and courier services, thus guaranteeing fast and secure deliveries anywhere in the world. Delivery times vary between 2 and 4 days , depending on the destination, and we offer free international shipping for orders over a specific minimum amount, adjusted according to the destination country.

Shipping Terms: EXW

At Hispa Importaciones Deluxe , we use the EXW shipping system, which means that the responsibility for the goods passes to the customer at the moment the order is ready to be picked up or shipped from our facilities. It is important to note that our shipments do not include transport insurance, so any risk of loss or damage in transit must be claimed from the carrier within the first 24 hours.

For those customers interested in insuring their shipments, Hispa Importaciones Deluxe offers the option of contracting transport insurance directly with the carrier, upon request. This additional service provides greater protection in case of incidents during the journey, especially for international or high-value shipments. If you wish to insure your shipment, contact us before confirming the order to manage this option.

Order Tracking

We know how important it is for you to know where your order is at all times. That's why we provide you with a tracking number for each shipment, so you can monitor the status of your package and be sure when it will arrive. This tracking is done confidentially and without compromising the discretion of the content.

Commitment to Discretion and Security

At Hispa Importaciones Deluxe , we not only strive to offer the highest quality products, but also to ensure that your orders are handled with the highest level of discretion, privacy and security. From packaging to the concept of the purchase on your bank statement, we take care of every detail to protect your privacy.

We make sure that your shopping experience is completely confidential, fast and secure, so that you can receive your products with complete peace of mind and confidence.