RMA Service Conditions

RMA ACCEPTANCE CONDITIONS

By filling out the following FORM You will proceed with the management of an RMA (Warranty Use of your product). Hispa Importaciones Deluxe SL, hereinafter ESPIAMOS, will exchange your product for one identical or similar in performance or proceed to repair it after the assessment of the official SAT, as indicated in the Law.

  • When it is not possible to exchange the product for an identical product, we will replace it with one similar in performance/price.
  • During the processing of an RMA it is not possible to request the amount of the product, this is only viable during the first 15 days from the receipt of the order and will be managed through a different process to this (RETURN).
  • Nor will it be possible to exchange the product for another product of the customer's choice.
  • As a general rule, from the sixth month from the date of purchase, the product will be sent to the official technical services for repair and/or replacement. Only in some specific cases, we will be able to exchange directly for an identical product depending on the article, condition, etc.


CONDITIONS OF ACCEPTANCE OF THE REMOTE ASSISTANCE SERVICE

  • ESPIAMOS is not responsible for the loss of data in the equipment object of the assistance. We recommend all our customers to make regular backups of important data and especially to make an updated backup before the support. During support, it is likely that software or driver updates will be required which may result in data loss.
  • Remote support technicians will provide precise instructions on the steps to be taken by the customer. If these are not followed properly, ESPIAMOS will not be responsible for any damages resulting from such manipulation.
  • All data obtained during the assistance will be processed in accordance with the Privacy Policy available at Privacy Policy - ESPIAMOS.
  • The remote assistance process, whether by telephone, via remote desktop or through the use of mobile devices, will be recorded.
    By contracting the remote assistance service the client accepts to be contacted repeatedly, in order to obtain technical assistance through the telephone number indicated in the request form.
  • ESPIAMOS reserves the right to refuse any appointment in which the description of the problem does not fit the services provided by the remote assistance department. In this case, we will redirect your query to our consulting department or we will indicate the steps to follow to manage the warranty.

 


DATA PROTECTION POLICY.

Information to the interested party

According to the Organic Law 15/1999 of December 13, Protection of Personal Data (LOPDP), we inform you that, by filling out the forms, your personal data will be incorporated and will be treated in files of Hispa Importaciones Deluxe SL (hereinafter ESPIAMOS).

The main purpose of this file is the management of the RMA (Use of warranty of your product).

Your data may be communicated to manufacturers, technical services and / or wholesalers in the case of warranties or repairs. These recipients may be located both inside and outside the Spanish territory, depending on the product and/or service purchased. You can exercise your ARCO rights (access, rectification, cancellation and opposition) in relation to your personal data by writing and attaching a photocopy of your ID to the address Calle Duque de Sesto 13, 28009, Madrid. You can also contact us through our Support Center or by sending an email to administracion@hispaimportacionesdeluxe.com. ESPIAMOS has at your disposal models through which you can exercise your ARCO rights.

 

Responsibility of the data.

The customer understands and accepts the following conditions:

  • In the event of repair of a PC or other devices with storage media, ESPIAMOS is not responsible for the personal information they contain and does not treat them.
  • The client is responsible for the data or information in the product to be repaired and to make the necessary backup copies. Once any support with possible personal data is sent, it will not be possible to claim, request or recover it.
  • The storage media sent, whether faulty or defective, will be sent to the corresponding manufacturers for destruction, not being possible the partial or total recovery of the contained data. In this case, users will be subject to the data protection policy and guarantees of the official services.
  • Any attempt of recovery of information made by the customer, which has put at risk the product warranty, will be a responsibility completely unrelated to ESPIAMOS.


WARRANTY CONDITIONS.

Only requests for warranty repairs will be accepted through this form. To return a product, within 15 days of receipt, you must initiate a return process.

For the benefit of all and in order to streamline the processes of both receipt and shipment of material, no case of RMA that does not meet any of the requirements established by the manufacturers and / or ESPIAMOS in its general conditions of warranty (poorly packaged product, partial or complete rest of silicone in the microprocessors, etc.) will be accepted. These cases will be rejected and returned freight collect.

If a product is received damaged due to bad packaging, we will not be responsible for the repair. The problem will be notified to the customer so that he can solve it directly with the transport agency.

There are manufacturers who, in order to offer a better warranty service, manage the case DIRECTLY with the customer, thus reducing waiting times considerably. In case a product belongs to one of these manufacturers, it will be notified when the warranty case is initiated.

We kindly ask you to read and comply with the shipping conditions that we will send you by email after filling out the form. Do not send anything yet, you must wait for the acceptance of the case with shipping instructions.

In case of unavailability of the same item, we will proceed to exchange it for an item of identical or similar performance, always informing you in advance and after acceptance by the customer. Regarding the replacement item, the customer's opinion will be taken into account as long as the request is not disproportionate, as indicated in the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

If the product sent as defective presents a correct operation, according to its specifications, the rates of our technical service will be applied to the customer.

 

Rates

The rates of our technical service are 30€ 1/2 hour or fraction thereof (VAT not included) plus shipping costs. They could be applied if the received product is not faulty or the product warranty cannot be managed due to physical breakage, manipulation, etc. This situation would cause expenses in our technical service that are not covered by the warranty.

 

Return Policy

You have 15 days to return a product from the time you receive it at home.

See our Return Policy.

 

IMPORTANT

You must send only the component(s) that appear on your purchase invoice and for which the RMA has been requested.

Never send parts added by the user or other components that do not appear on the purchase invoice because ESPIAMOS will not be responsible for damage or loss of them in the management of a warranty. To process a product warranty, you must send the product as it was received from ESPIAMOS, without modifications.